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Measure What Matters to Improve Government Program and Service Effectiveness

Many government organizations measure the easy stuff…and learn little about how programs and services are meeting citizen needs. Government budget meetings and hearings can quickly devolve into “arguments by vigorous assertion”, as program proponents strive to make strong defenses for their budget recommendations. Performance information, if it exists at all, usually consists of measurements of inputs – FTEs and dollars – or measurements of outputs – counts of people served or number of potholes fixed, for example. Often missing is performance information on the accomplishments – intermediate and end outcomes – of funded programs and services.

Governments won’t find the right measures by looking in books or searching the web. They won’t find them by asking a group of employees “What should we measure?”. The most meaningful measures are derived for each government by asking questions about what is to be accomplished, how will success be known, and how will progress toward desired outcomes be tracked.

This webinar will describe a proven framework and tools for developing performance measures that matter and how a software solution can greatly improve government performance management that can be leveraged during budget formulation. Join Scott Coble, Director of Solutions Engineering at OpenGov, and Howard Rohm, President and Co-Founder of the Strategy Management Group/Balanced Scorecard Institute, as they share their 40 plus years of experience working with city, county, state, and national governments on performance improvement projects worldwide.

During this session attendees will learn:

  • How to derive meaningful performance measures using a disciplined, outcome-based KPI framework
  • How a software solution can improve communication both internally and externally with citizens
  • How performance information can be used to better inform budgeting and program decision making
  • How to structure meaningful performance and budget meetings
  • Examples of measurement development and information reporting in government